Job Description

Description:

We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.

Key Responsibilities

• Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
• Determine client eligibility by reviewing financial and supporting documentation.
• Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
• Provide guidance on program requirements and assist clients in navigating online services and processes.
• Investigate and resolve application, payment, eligibility, and system-related issues.
• Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
• Collaborate with internal and external partners to support effective program delivery.
• Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

• Experience in customer service, program administration, benefits administration, case management, or a related field.
• Strong analytical, problem-solving, and organizational skills.
• Ability to interpret and apply legislation, policies, procedures, and program guidelines.
• Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
• Ability to manage competing priorities in a high-volume, fast-paced environment.
• Strong verbal and written communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.
• Ability to build positive relationships and provide empathetic, client-focused service.

Assets

• Experience with government programs, eligibility assessment, or social benefits administration.
• Experience supporting clients through complex or sensitive situations.
• Experience using multiple systems and databases simultaneously while delivering customer service.

Additional information to suppliers

Per worker model below this is a hybrid position, with opportunities in Calgary, or Edmonton.

Location Requirement: The successful candidate must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. As a result, candidates must be located in or near Calgary, or Edmonton.

Days in the office could be a maximum of 5 days a week

Working Hours:
Standard Hours of work are 8:15 to 4:30pm with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province

Level 2 Enhanced Security Screening. This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required
The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.

Mandatory Training Courses:
Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act, Security/Cybersecurity, Information Management, and Respect in the Workplace. There may also be other mandatory and/or optional training.

Anticipated Interviews dates
Interviews are estimated to start on August 17, 2026 This is an estimate only.

Incumbency:

• Net new role

Equipment requirements:

• The Province shall provide the resource the use of a Laptop and ensure they have the necessary access and credentials to the Government of Alberta's system. When the resource is working from the office the province will ensure Office Space, Furniture and Office Supplies.

The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up, and all other costs to perform the Services for the duration of the Contract.

Scoring Methodology:
Financial/Pricing: 10%
Resource Qualifications: 40%
Interview Process: 50%

• RESUME

• TO PROCEED TO THE NEXT STAGE, YOUR RESUME MUST CLEARLY DESCRIBE ALL REQUIRED EXPERIENCE WITHIN THE CONTEXT OF THE SPECIFIC JOB OR PROJECT WHERE IT WAS GAINED. SIMPLY COPYING THE QUALIFICATION WITHOUT THIS EXPLANATION WILL NOT BE SUFFICIENT.
• EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.
• THREE REFERENCES, FOR WHOM SIMILAR WORK HAS BEEN PERFORMED, MUST BE PROVIDED. THE MOST RECENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE PROPOSED RESOURCE.

Enable Skills-Based Hiring

Yes

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Qualification Additional Details Payment Terms : Y030 - within 30 days Due net|Y015 Maximum Extension Term (Months) : 18 Qualification Assessment Must Have Attestation Yes/No - Attestation - Conflict of Interest Yes Education Yes/No - High School Diploma/GED. Yes Work Experience Duration - Experience in Customer Service and/or Retail sales experience. 3 years Duration - Experience researching existing documentation to determine a resolution. 2 years Duration - Experience working in a fast-paced role, to... 3 years Duration- Hands on experience working in a complex environment requiring prioritization of ... 3 years Nice to Have Education Yes/No - Relevant post-secondary education in the area of office administration. Acceptable... Yes Work Experience Duration -Experience navigating between multiple... 3 years Duration - Experience working in a call center environment responding... 2 years Duration- Experience working in a role that required strong analytical skills with... 3 years Duration - Relevant experience in a role similar to this. Experience must be applicable to this... 4 years

Job Tags

Contract work, Work experience placement, Work at office, Monday to Friday

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